Refund policy

# Refund & After-Sale Policy

**Last updated: 14 September 2026**

At **Amorialove**, we want you to feel confident when shopping with us. We carefully select our products and aim to provide a smooth experience from ordering through delivery.

This policy explains what to do if your order is delayed, arrives damaged, is incorrect, or you experience another issue with your purchase.

## 1. Order Delays

Delivery times can vary depending on your location, shipping provider, customs processing and other circumstances outside our control.

If your order has not arrived within the estimated delivery timeframe provided at checkout, please contact us so we can investigate the shipment.

We may ask you to provide your order number and delivery details so that we can check the latest tracking information.

Please also check with your local postal service if tracking shows that your parcel is being held at a local depot or post office.

Amorialove cannot be held responsible for delays caused by circumstances outside our reasonable control, including customs delays, postal disruptions, strikes, severe weather or other exceptional events.

## 2. Orders Marked as Delivered

If the tracking information confirms that your order has been delivered, please first check:

* Your delivery address
* Your letterbox, porch or other safe-place location
* With household members or neighbours
* With your local delivery provider

If you still cannot locate your parcel, please contact us and we will investigate the delivery with the relevant shipping provider.

## 3. Damaged Products

We take care when preparing your order. If your **Thigh & Pelvic Trainer** or another product arrives damaged or defective, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

* Your order number
* Clear photographs of the product
* Photographs of the packaging, where applicable
* A brief description of the problem

Depending on the circumstances, we may offer a replacement, repair, partial refund or full refund where appropriate.

Please do not dispose of a damaged or defective product until we have advised you what to do.

## 4. Incorrect, Missing or Faulty Products

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us promptly.

If the **Thigh & Pelvic Trainer** or any other product is faulty or does not work as described, please contact us with your order details and supporting photographs or video where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with your legal rights.

## 5. Returns & Cancellations

If you change your mind about a purchase, your cancellation and return rights may apply depending on the type of product and when the request is made.

Certain products may be excluded from return where permitted by law, including products that are unsuitable for return for health or hygiene reasons once unsealed or used.

**For hygiene reasons, intimate or personal-use products must not be returned after they have been opened or used where applicable.**

If you wish to cancel or return an order, please contact **Amorialove Customer Support** before sending anything back.

We will provide the appropriate return instructions where a return is eligible.

**Please do not send products back to an address shown on the parcel or to a supplier/warehouse unless we have specifically instructed you to do so.**

## 6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order is returned because an incorrect or incomplete address was provided, please contact us so we can determine whether the order can be reshipped.

Additional delivery costs may apply where permitted by law.

## 7. Customs, Duties & International Deliveries

International orders may be subject to customs checks, import duties, taxes or other charges imposed by the destination country.

These charges are outside Amorialove's control.

Customers are responsible for complying with applicable import requirements in their country unless otherwise stated at checkout.

## 8. Circumstances Outside Our Control

Amorialove is not responsible for delays or damage caused by circumstances that are outside our reasonable control.

These may include, but are not limited to:

* Severe weather
* Natural disasters
* Strikes or industrial action
* Postal or courier disruptions
* Customs delays
* Government restrictions
* War or civil unrest
* Public emergencies
* Other exceptional circumstances

Where possible, we will keep customers informed of significant disruptions affecting their order.

## 9. How to Contact Us About an Order

If you have a problem with your order, please contact us with:

**Order number:**
**Name used when ordering:**
**Email address used for the order:**
**Description of the issue:**
**Photos/videos, if relevant:**

The sooner you contact us, the sooner we can investigate and help resolve the issue.

## 10. Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

If a product is faulty, not as described, or does not meet the standards required by applicable law, you may have additional legal rights and remedies.

Our refund and after-sale policy does not affect those statutory rights.

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### Amorialove

**Women's Health & Wellness**

We are committed to providing quality products and helping our customers have a positive experience with every purchase.

**Website:** Amorialove.com